"Schillinger takes readers into the exam rooms of a public hospital as he recounts his various experiences he's had with patients and how listening to their stories, their backgrounds and more, revolutionized his own approach to medicine ... With each story and each patient, Schillinger urges us to look at how listening to patients not only can lead to better care in a hospital, but a more empathetic approach to public health in general"-- Provided by publisher.
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