"Supercommunicators, Charles Duhigg argues, understand that whenever we speak, we're actually participating in one of three conversations: practical (What's this really about?), emotional (How do we feel?), and social (Who are we?). If you don't know what kind of conversation you're having, connection is hard. Skilled communicators know the importance of recognizing--and then matching--each kind of conversation, and how to hear complex emotions, subtle negotiations, and hidden beliefs that color so much of what we say and how we listen ... Duhigg shows readers how to recognize these three conversations--and teaches us the skills we need to navigate them more successfully"--Dust jacket flap.
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